證照是基本，贏在「英語溝通力」!
全方位國際化銀行人=專業能力+業務能力+語言能力
◎本書特色
提升英語能力、業務能力與溝通技巧，因應國際化人材需求。業績突破!
掌握職場禮儀與文化差異，開拓人脈，落實客戶服務的真諦。人氣勝出!
◎精彩單元
[實境對話] 從高櫃到矮櫃、從菜鳥寫履歷表變身成功業務主管
[日常用語] 和客戶、和同事、和主管之間聰明回話與應對進退
[好用句型] 提升業務能力，從容得體處理各種狀況
[職場需知] 知道怎麼叫人、一次解決一個問題、關門後的勝利與失敗、做為銀行人的藝術
銀保科、金融財經系所英語會話最佳輔助教材
現職櫃台員加薪、升遷提升職場核心競爭力不可不看
投考外商銀行、轉調外國分行加強英語溝通力自學首選
留遊學、打工換宿、背包沙發衝浪客、常住國外凡需用英語與銀行打交道者實用參考
1. Application and Interview 應徵與面試
1.1 Greener Pastures
1.2 A Door Opens
1.3 Preparing for Battle
1.4 The Long Goodbye
2. New Employee Orientation 新進人員訓練
2.1 Training Day
2.2 Attention to Details
2.3 Operating System: Chi 2.0
2.4 How May I Help You?
3. First Week 上班第一週
3.1 Greetings and Salutations
3.2 Ring Ring
3.3 Nighthawks
3.4 Day One
4. Daily Routines 日常例行程序
4.1 Bonnie and Clyde
4.2 Special Delivery
4.3 Breaking Even
4.4 HAL 9000 and 1
5. Consumer Transactions 個人戶交易
5.1 Automaton
5.2 Something from Nothing
5.3 Waiting for Godot
5.4 Back-Up Plan
6. Business Transactions 公司戶交易
6.1 Cashing-In on Cashing-Out
6.2 Mystery Man
6.3 Open for Business
6.4 The Long Way Around
7. Monetary Instruments 支付工具
7.1 As Good as Cash
7.2 I Spy
7.3 Secured Alternative
7.4 Going Abroad
8. Training for Career Advancement 為升職做準備
8.1 Great Expectations
8.2 The Padawan
8.3 Time's Up
8.4 One Too Many
9. Opening Accounts 開戶
9.1 Trust, but Verify
9.2 Anticipated Growth
9.3 Nest Egg
9.4 Be Prepared
10. Credit Products 信用商品
10.1 Dream Car
10.2 Hidden Resources
10.3 Special Privileges
10.4 Credit Strategies
11. Wire Transfers 國際匯款
11.1 Small World
11.2 Mulligan
11.3 From Coast to Coast
11.4 Fast and Furious
12. Personnel Changes 人事變化
12.1 Second Life
12.2 Competition
12.3 Mixed Signals
12.4 Towing the Line
16. Epilogue 尾聲
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1. Application and Interview 應徵與面試
1.1 Greener Pastures
1.2 A Door Opens
1.3 Preparing for Battle
1.4 The Long Goodbye
2. New Employee Orientation 新進人員訓練
2.1 Training Day
2.2 Attention to Details
2.3 Operating System: Chi 2.0
2.4 How May I Help You?
3. First Week 上班第一週
3.1 Greetings and Salutations
3.2 Ring Ring
3.3 Nighthawks
3.4 Day One
4. Daily Routines 日常例行程序
4.1 Bonnie and Clyde
4.2 Special Delivery
4.3 Breaking Even
4.4 HAL 9000 and 1
5. Consumer Transactions 個人戶交易
5.1 Automaton
5.2 Something from Nothing
5.3 Waiting for Godot
5.4 Back-Up Plan
6. Business Transactions 公司戶交易
6.1 Cashing-In on Cashing-Out
6.2 Mystery Man
6.3 Open for Business
6.4 The Long Way Around
7. Monetary Instruments 支付工具
7.1 As Good as Cash
7.2 I Spy
7.3 Secured Alternative
7.4 Going Abroad
8. Training for Career Advancement 為升職做準備
8.1 Great Expectations
8.2 The Padawan
8.3 Time's Up
8.4 One Too Many
9. Opening Accounts 開戶
9.1 Trust, but Verify
9.2 Anticipated Growth
9.3 Nest Egg
9.4 Be Prepared
10. Credit Products 信用商品
10.1 Dream Car
10.2 Hidden Resources
10.3 Special Privileges
10.4 Credit Strategies
11. Wire Transfers 國際匯款
11.1 Small World
11.2 Mulligan
11.3 From Coast to Coast
11.4 Fast and Furious
12. Personnel Changes 人事變化
12.1 Second Life
12.2 Competition
12.3 Mixed Signals
12.4 Towing the Line
16. Epilogue 尾聲
askw
1. Application and Interview 應徵與面試
1.1 Greener Pastures
1.2 A Door Opens
1.3 Preparing for Battle
1.4 The Long Goodbye
2. New Employee Orientation 新進人員訓練
2.1 Training Day
2.2 Attention to Details
2.3 Operating System: Chi 2.0
2.4 How May I Help You?
3. First Week 上班第一週
3.1 Greetings and Salutations
3.2 Ring Ring
3.3 Nighthawks
3.4 Day One
4. Daily Routines 日常例行程序
4.1 Bonnie and Clyde
4.2 Special Delivery
4.3 Breaking Even
4.4 HAL 9000 and 1
5. Consumer Transactions 個人戶交易
5.1 Automaton
5.2 Something from Nothing
5.3 Waiting for Godot
5.4 Back-Up Plan
6. Business Transactions 公司戶交易
6.1 Cashing-In on Cashing-Out
6.2 Mystery Man
6.3 Open for Business
6.4 The Long Way Around
7. Monetary Instruments 支付工具
7.1 As Good as Cash
7.2 I Spy
7.3 Secured Alternative
7.4 Going Abroad
8. Training for Career Advancement 為升職做準備
8.1 Great Expectations
8.2 The Padawan
8.3 Time's Up
8.4 One Too Many
9. Opening Accounts 開戶
9.1 Trust, but Verify
9.2 Anticipated Growth
9.3 Nest Egg
9.4 Be Prepared
10. Credit Products 信用商品
10.1 Dream Car
10.2 Hidden Resources
10.3 Special Privileges
10.4 Credit Strategies
11. Wire Transfers 國際匯款
11.1 Small World
11.2 Mulligan
11.3 From Coast to Coast
11.4 Fast and Furious
12. Personnel Changes 人事變化
12.1 Second Life
12.2 Competition
12.3 Mixed Signals
12.4 Towing the Line
16. Epilogue 尾聲
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